Recent projects
Discovery research to understand and map the experience of software developers in meeting compliance requirements during development lifecycle
JPMorganChase
Running discovery research to understand the tasks that software engineers need to do to pass compliance toll gates as they move code into production on AWS cloud environment, to identify areas of friction and recommend opportunities for technology and process improvements.
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Methods used: discovery workshops, user interviews, user journey mapping
Usability testing to evaluate the experience of software engineers onboarding to a new way of managing their cloud based applications
JPMorganChase
Running multiple rounds of usability tests with engineers, with iterations of designs, to understand how they perceive a new workflow for managing their cloud based applications, if the interface is intuitive and if it informs them well so that they take action to manage their tools and teams.
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Method used: moderated usability testing
Evaluating the experience of Product Managers onboarding to a new portal for product related data and metrics
JPMorganChase
Usability testing concept designs for a new portal, to understand the ease of onboarding, how they perceive the visualisation of product related metrics and identifying areas where they experience friction.
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Method used: moderated usability testing
Discovery research with financial crime investigators to understand how they manage surveillance programs and to uncover their information needs
Deutsche Bank
Discovery initiative with investigators from trade, communication and voice surveillance programs in the anti-financial crime division of the bank to help build the case for 'a single source of truth' dashboard that unifies data from all surveillance programs across the globe. ​
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Methods used: discovery workshops, user interviews and diary studies
Evaluative research with financial crime investigators to measure ease of use and usefulness of a new dashboard
Deutsche Bank
Evaluating concept designs with financial crime investigators from trade, communication and voice surveillance program, to gather early feedback to inform design direction and engineering priorities.​
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Method used: moderated usability testing
Research to re-design the power cut map feature on the website of an energy distribution company
Northern Powergrid
Driving research for an energy company to re design the power cut map on their website so that they deliver better digital service to 3.9 million customers.
Faced real world challenges like grasping the Jodi accent, chasing sheep and customers in an agricultural show to evaluate concept designs.
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Methods used : Heuristic evaluation, competitor analysis, data analysis, guerrilla testing
Visualising big data for telecom network testing
Viavi - Cobham Wireless
Research with a leading network testing device manufacturer to help revamp the legacy software interface that accompanies its flagship testing hardware placed in telecom base stations.
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Methods used: user interviews, white boarding concept flows, moderated usability testing
